Frequently asked questions

We understand that losing a beloved pet is a difficult time, and at Paws Across the Rainbow, we want you to know you are not alone. If you have purchased our pre-planning package, simply give us a call, and we will immediately take care of all arrangements according to the plans you previously discussed with us, providing a seamless and compassionate service. If you do not have a pre-planning package, that is not a problem. For emergency services, please contact us directly, and our team will guide you through each step of the memorial process with care and professionalism to support you during this time.

The proactive pre planning package at Paws Across the Rainbow is designed to support you emotionally and practically with gradual preparation so you are able to focus on grieving when your pet passes. Our comprehensive package includes cremation services, supportive therapy, memorial services, celebrations of life, and a keepsake urn to honor your pet’s memory. By planning ahead, you can ensure that all necessary arrangements are handled with care and compassion, allowing you to focus on healing when the time comes. For a detailed list of all included services, please visit our preplanning checklist on the website.

When you purchase the pre-planning package at Paws Across the Rainbow, you will receive a complimentary standard urn as part of the service. If you prefer to choose a different style or design, you have the option to upgrade the standard urn. Additionally, you can purchase extra keepsakes or memorial items to honor your pet. To explore these options, please visit our urn and keepsakes catalog page, where a variety of customizable and elegant choices are available to suit your preferences and help create a meaningful tribute. To place an order for an urn or keepsake that is not included in your pre-planning package, please email us with your request, including the item number provided on the catalog page.