Question 1

My pet passed away, or will soon. I need help.

Accepted Answer

We understand that losing a beloved pet is a difficult time, and at Paws Across the Rainbow, we want you to know you are not alone. Our emergency services are always available at 314-704-3364.

If you have purchased our pre-planning package, all you need to do is call. Your Memorial Care Coordinator will handle the rest, and provide you with grief support moving forward

If you do not have a pre-planning package, that is not a problem. We provide pet pick-up and transfers, memorial services, grief support, and more, individually or packaged. Just give us a call and we'll help you take the next step.

Download our Grief Support Links

Question 2

What types of pets does Paws Across the Rainbow provide services for?

Accepted Answer

Paws Across the Rainbow offers memorial services for a wide range of household pets, including dogs and cats of all sizes, as well as small pets such as rodents, hamsters, birds, and more. We also make special accommodations for larger animals like horses; however, please note that some services may be limited.

If you're not sure if your specific pet qualifies, please reach out to us. Our goal is to honor every pet with dignity and compassion, regardless of their species or size.

Question 3

How is payment handled for pre-planning packages?

Accepted Answer

At Paws Across the Rainbow, each pre-planning package is tailored to reflect the unique personality and needs of your pet. We'll provide you with a variety of options to choose from while respecting your budget.

The process begins with a free consultation with your designated pet professional, who will carefully explain the services and any fees before collecting payment, securing your package price for life. This approach ensures transparency, personalized care, and peace of mind knowing that your pet’s memorial wishes are honored exactly as planned, without any surprise fees later down the line.

Question 4

What does the proactive pre-planning package at Paws Across the Rainbow include?

Accepted Answer

The proactive pre planning package at Paws Across the Rainbow is designed to support you emotionally and practically with gradual preparation so you are able to focus on grieving when your pet passes. Our comprehensive package includes cremation services, supportive therapy, memorial services, celebrations of life, and a keepsake urn to honor your pet’s memory. By planning ahead, you can ensure that all necessary arrangements are handled with care and compassion, allowing you to focus on healing when the time comes. For a detailed list of all included services, please visit our preplanning checklist on the website.

Question 5

Can I purchase an urn or keepsake? Can it be customized?

Accepted Answer

When you purchase the pre-planning package at Paws Across the Rainbow, you will receive a complimentary standard urn as part of the service. If you prefer to choose a different style or design, you have the option to upgrade the standard urn. Additionally, you can purchase extra keepsakes or memorial items to honor your pet.

To explore these options, please visit our urn and keepsakes catalog page, where a variety of customizable and elegant choices are available to suit your preferences and help create a meaningful tribute.

To place an order for an urn or keepsake that is not included in your pre-planning package, please email us with your request, including the item number provided on the catalog page.

Question 6

What if I have a special request for my pet?

Accepted Answer

Paws Across the Rainbow lets you customize memorial services and keepsakes when creating a package. Just let us know your special requests during pre-planning, and we’ll make sure it's personal, meaningful, and respects your wishes.

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